Terms and Conditions

skyVac Limited Terms and Conditions of Sale:

These conditions apply to the purchase of all products from Spinaclean Limited through this website skyvac.com, by the telephone or in person at its premises. By placing an order, the customers agree to be bound by them.

1. DEFINITIONS AND INTERPRETATION

1.1 The following definitions apply to these Conditions:

Business: means a business, trade or profession;

Conditions: means these Terms and Conditions as amended from time to time;

Consumer: means a Customer purchasing the Products other than for the purpose of a Business;

Contract: means the contract between skyVac and the Customer for the sale and purchase of the Products;

Contract Documents: means the documents comprising the Contract, as specified in Clause 2.3;

Customer: means the person or organisation purchasing the Products from skyVac;

Delivery Location: means the address or addresses for delivery of the Products;

Documentation: means any descriptions, instructions, manuals, literature, technical details or other related materials supplied by skyVac to the Customer in connection with the Products;

Products: means the products, related accessories and spare parts and other physical items to be supplied by skyVac to the Customer in accordance with the Contract;

Order: means the Customer’s order for the Products;

Site: means www.skyVac.com

Spinaclean: means Spinaclean Limited trading as skyVac, a company incorporated under the laws of England and Wales with company number 04506121, whose registered office is at Unit 33 Cornwell Business Park, Salthouse Road, Brackmills Industrial Estate, Northampton NN4 7EX;

Specification: means the functional, performance and technical specification for the Products, as set out in the Documentation; and

VAT: means value added tax under the Value Added Tax Act 1994 or any other similar sale or fiscal tax applying to the sale of the Products.

1.2 In these Conditions, unless the context does not so permit:

(a) clause headings are included for convenience only and shall have no effect on the interpretation of these Conditions;

(b) a reference to a ‘party’ means either skyVac or the Customer and includes that party’s personal representatives, successors and permitted assigns;

(c) a reference to a ‘person’ includes a natural person, corporate or unincorporated body (in each case whether or not having separate legal personality) and that person’s personal representatives, successors and permitted assigns;

(d) a reference to a ‘company’ includes any company, corporation or other body corporate, wherever and however incorporated or established;

(e) a reference to any gender includes each other gender;

(f) words denoting the singular include the plural and vice versa;

(g) a reference to ‘writing’ includes email and the expression “written” shall be construed accordingly.

(h) a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time.

(i) a reference to a statute or statutory provision includes all subordinate legislation made from time to time under that statute or statutory provision.

2. BASIS OF CONTRACT

2.1 These Conditions apply to and form part of the Contract between skyVac and the Customer. They supersede any previously issued terms and conditions of purchase.

2.2 These Conditions apply to and govern the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate by any means, or which are implied by law, trade custom, practice or course of dealing .

2.3 .If there is an inconsistency between any of the Contract Documents, then they shall prevail in the following descending order of priority:

(a) any document not mentioned in Clause 2.3(b) to 2.3(d) which the parties intend to be legally binding, including any correspondence between the parties setting out further specifications, minor adjustments or clarifications of the provisions of the other Contract Documents;

(b) the Specification;

(d) these Conditions.

2.4 No variation of any Contract Document shall be binding unless expressly agreed in writing by a duly authorised signatory of each of the Customer and skyVac.

2.5 Each Order by the Customer to skyVac shall be an offer to purchase the Products in accordance with the Contract.

2.6 Each Order shall form the subject of a separate Contract.

2.7 The Customer shall procure that each Order is placed in writing and includes the following information:-

(a) the full legal name and postal address of the Customer;

(b) the specific Products being ordered and the respective quantities of each;

(d) the Delivery Location; and

(e) the Customer’s preferred delivery date.

2.8 skyVac may accept or reject an Order at its discretion . An Order shall not be accepted, and no binding obligation to supply any Products shall arise, until the earlier of:

(a) skyVac’s written acceptance of the Order; or

(b) skyVac delivering the Products .

Upon acceptance of the Order in accordance with this Clause 2.8 the Contract shall come into effect.

2.9 Any descriptive matter, advertising or promotional material issued by skyVac is issued for the sole purpose of giving an approximate indication of the nature, physical properties, functionality or performance of the Products. Any such descriptive matter, advertising or material shall not form part of the Contract.

3. PRICES AND PAYMENT

3.1 The Prices are set out on the Site and in price lists issued by skyVac from time to time and, unless otherwise expressly stated otherwise, are exclusive of VAT..

3.2 The Prices do not include delivery charges. skyVac will notify the Customer of the applicable delivery charges (if any) prior to the placing of the Order.

3.3 The Customer must pay the Price, together with VAT and any applicable delivery charges upon delivery of the Products, upon delivery or, if later, upon the submission by skyVac of its invoice. Payment must be made in full, without deduction or set-off, in such manner as skyVac, acting reasonably, shall require.

3.4 Time for payment shall be of the essence of the Contract.

3.5 If the Customer fails to make any payment due to skyVac under the Contract in accordance with Clause 3.3, then, without limiting any other right or remedy that skyVac might have:-

(a) If the Customer is a Consumer, the Customer shall be liable to pay interest on the overdue amount at the rate of 4% above the base rate of the Bank of England from time to time in force; and

(b) in all other cases, the Customer shall be liable to pay interest on the overdue amount in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

In each case, interest shall accrue on a daily basis from the due date for payment until actual payment of the overdue amount, whether before or after judgment. .

4. DELIVERY

4.1 Delivery of the Products shall be deemed to have taken place when skyVac makes the Products available for collection or unloading (as the case may be) at the Delivery Location.

4.2 skyVac shall use reasonable endeavours to meet any date requested by the Customer, but any such date shall be an estimate only and time shall not be of the essence.

4.3 If the delivery of the Products is delayed by an event outside skyVac’s reasonable control skyVac will notify the Customer accordingly and use reasonable endeavours to minimise the effect of the delay. If skyVac complies with these obligations, it will not be liable forany costs, expenses, loss, damage or liability suffered or incurred by the Customer, and the Customer shall have no other right or remedy against skyVac, resulting from such delay, provided that, if skyVac has not delivered the Products before the expiry of 30 days from the date on which the Contract came into effect, the Customer may the Contract by giving notice of cancellation to skyVac and receive a refund for any Products paid for but not received.

4.4 If the Customer fails for any reason to accept delivery of the Products skyVac will contact the Customer in order to re-arrange delivery. If, following compliance by skyVac with these obligations, the Customer fails to accept delivery of the Products before the expiry of 30 days from the date on which the Products were first made available for delivery, skyVac may cancel the Contract with immediate effect by giving notice of cancellation to the Customer. In the event of such cancellation the Customer shall be liable for any costs, losses or expenses of any kind incurred by skyVac as the result of the Customer’s failure to accept delivery, including without limitation the cost of storage of the Products and any financial losses incurred by skyVac in the resale of the Products..

4.5 skyVac may deliver the Products in instalments. Any delay or defect in an instalment shall not entitle the Customer to cancel any other instalment.

5. RISK AND OWNERSHIP

5.1 The risk of loss of or damage to the Products shall pass from skyVac to the Customer on delivery.

5.2 Ownership of the Products shall pass from skyVac to the Customer upon the receipt by skyVac of payment in full in cleared funds for the Products.

5.3 Until ownership of the Products has passed to the Customer, the Customer shall:

(a) maintain the Products in satisfactory condition;

(b) store the Products separately from all other goods held by the Customer so that they remain readily identifiable as skyVac’s property; and

6. ACCEPTANCE AND DEFECTS

6.1 If the Customer is a Consumer, the provisions of Clause 7 will apply. In the event of any discrepancy or inconsistency between this Clause 6 and Clause 7 the provisions of Clause 7 shall prevail.

6.2 The Customer shall be deemed to have accepted the Products upon the expiry of seven days from the date of delivery if the Customer has not, within the said period of seven days, notified skyVac of any defect or damage. After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the Contract.

6.3 Subject to the following provisions of this Clause 6 skyVac shall, at its option, either repair or replace any Product which is damaged upon delivery or which suffers any material defect or otherwise fails in any material respect to conform to the Specification within a period of one year following the date of delivery, to the extent that such defect or failure arises as the result of faulty design, materials or workmanship.

6.4 The obligations of skyVac under Clause 6.3 are subject to the following conditions:-

(a) the Customer must notify skyVac in writing of the damage, defect or failure promptly upon the same being discovered and in any event within seven days;

(b) the Customer must return the defective Products at its skyVac’s reasonable expense within such time period as skyVac shall specify;

(c) skyVac shall, at its own expense, deliver repaired or replacement Products to the Customer at the original Delivery Location.

6.5 As an alternative to its obligations under Clause 6.3 skyVac may, at its exclusive and unqualified discretion, refund the Price to the Customer and recover possession of the Products from the Customer.

6.6 Without limiting the foregoing provisions of this Clause 6, skyVac shall have no liability for any damage, defect or failure affecting the Products to the extent that:-

(a) the defect, damage or failure arises by reason of wear and tear, wilful damage, negligence, abnormal working conditions or could be expected to arise in the normal course of use of the Products;

(b) the defect, damage or failure is caused by the failure of the Customer, its employees, officers, workers, agents or representatives to comply with any instructions or recommendations issued from time to time by skyVac or the manufacturer in relation to the use, storage, operation, adjustment, maintenance or repair of the Products , whether contained in the Documentation or elsewhere; or

(c) the Products are used after the Customer has notified skyVac of the defect, damage or failure or ought reasonably to have done so.

7. ADDITIONAL PROVISIONS APPLICABLE TO SALES TO CONSUMERS

7.1 The provisions of this Clause 7 apply only if the Customer is a Consumer and in no other circumstances.

7.2 If the Products have been purchased using the Site or by telephone, the Customer may cancel the Contract without giving reasons by giving skyVac written notice of cancellation at any time before the expiry of 14 days from the date of delivery of the Products. If the Customer exercises this right to cancel the Contract:-

(a) skyVac will collect the Products at the reasonable expense of the Customer; and

(b) skyVac will, within 14 days of receipt of the Customer’s notice of cancellation, refund the Price and any delivery charges plus VAT, but may deduct a sum to reflect any reduction in the value of the Products caused by any handling of them by the Customer in order to establish their nature, characteristics and functioning.

7.3 skyVac has a legal duty to supply Products that are in conformity with the Contract. If the Products are not supplied in full or are either not of satisfactory quality or fit for their purpose the Customer may be entitled to certain statutory remedies.

7.4 If skyVac commits any breach of the Contract, it will be responsible for any loss or damage suffered or incurred by the Customer that is a foreseeable result of skyVac’s breach of the Contract. skyVac shall not be responsible for any loss or damage that is not foreseeable.

7.5 skyVac does not exclude or limit in any way its liability to the Customer where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of the Customer’s legal rights in relation to the Products..

8. WARRANTY AND EXCLUSION

8.1 The Company will assign the benefit of a 12 month warranty to the Purchaser but shall not be liable for any claim or claims for any damages whether direct, indirect special or consequential or economic damage or loss (including loss of profit or goodwill) arising from any breach by its contract or any defect in the goods.

8.2 In certain circumstances and for certain product ranges, the Company may offer a specific warranty against defects arising from faulty design or materials, for a defined period.

8.3 Any warranty period offered will be deemed to have commenced on the date the goods have been delivered to the Purchaser.

8.4 The Company will not be liable for any warranty or guarantee where the Purchaser has not paid for the goods in full by the due date.

8.5 The warranty is non-transferable and remains between the Company and the initial Purchaser.

8.6 The warranty is void if the product is misused, altered, tampered with or is used in a manner that is inconsistent with the Company’s written recommendations, specifications and/or instructions, or fails due to normal wear and tear. Eg. motors that have dust contamination are not covered under warranty.

8.7 The Company is not liable for special, indirect, incidental, consequential or other damages including, but not limited to, loss, damage, personal injury, or any other expense directly or indirectly arising from the use of or inability to use its products either separately or in combination with other products.

8.8 Any allegedly defective product must be returned prepaid transportation to the Company, together with information describing the product’s use and performance and will be subject to a Warranty Inspection.

8.9 The Company undertakes to initially replace the defective product or alternatively credit the account with the original purchase price.

8.10 The Company warranty does not relate to consumables such as filters, dust bags etc.

8.11 Nothing in these conditions shall exclude liability of the Company for death or personal injury resulting from its negligence insofar as the same is prohibited by United Kingdom statute.

9. LIMITATION OF LIABILITY

9.1 Nothing in these Conditions shall limit or exclude the liability of skyVac for:

(a) death or personal injury caused by the negligence of skyVac;

(b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

(d) any other matter in respect of which it would be unlawful for skyVac to exclude or limit its liability.

9.2 Subject to Clause 12.1:

(a) skyVac shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of revenue, loss if business or business opportunity or diminution of goodwill, or for any indirect or consequential loss arising under or in connection with any Contract between us, regardless of how the same arose or of whether skyVac had been advised of the possibility of such loss or diminution occurring; and

(b) the total liability of skyVac to the Customer for all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by the Customer for the Products under the Contract.

10. FORCE MAJEURE

10.1 skyVac shall not be in breach of the Contract nor liable for any delay in performing or a failure to perform any of its obligations under the Contract to the extent that such delay or failure result from events, circumstances or causes beyond its reasonable control (in each case a Force Majeure Event). In such circumstances, skyVac shall be entitled to a reasonable extension of the time for performing such obligations. If the period of delay or non-performance continues for a continuous period of four weeks, either party may terminate the Contract with immediate effect by giving written notice to the other party.

11. CONTACTING SKYVAC

The Customer may contact skyVac by either of the following methods:-

(a) by e-mail at [email protected]

(b) by post to Spinaclean Ltd, 33 Cornwell Business Park, Salthouse Road, Brackmills Industrial Estate, Northampton NN4 7EX, marked for the attention of Customer Services Manager.

12. MISCELLANEOUS AND GENERAL

12.1 skyVac may transfer its rights and obligations under the Contract to another organisation. skyVac will notify the Customer in writing of any such transfer.

12.2 The Contract is between skyVac and the Customer. No other person shall have any rights to enforce any of its terms.

12.3 Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.4 If skyVac does not insist immediately that the Customer perform any of its obligations or functions under the Contract or if it delays in taking steps against the Customer in respect of any breach of contract, this does not constitute a waiver by skyVac of its rights, and will not prevent skyVac from enforcing the Contract or taking steps to obtain a right or remedy from the Customer at a later date. .

12.5 The Contract Documents, together with any other documents referred to in any of them, constitute the entire agreement between skyVac and the Customer, and supersede any previous agreements, arrangements, representations, statements or warranties given or made by either party, with regard to its subject matter. Each party acknowledges that, by entering into the Contract, it has not relied on any representation, statements or warranty by or on behalf of the other party which has not been incorporated into the Contract by way of express provision.

12.6 The Contract is governed by English law and skyVac and the Customer submit to the non-exclusive jurisdiction of the English courts

13. LOYALTY POINTS

These Terms and Conditions (“Terms”) govern your participation in the skyVac Loyalty Program (“Program”) offered by skyVac. By enrolling in or using the program, you agree to these terms.

Eligibility

The program is open to individuals aged 18 years or older with a registered customer account on skyVac.com
Employees of skyVac or affiliated companies may be excluded at our discretion.

Earning Points

Points are earned on eligible purchases made through skyVac.com
Customers will earn 1 point for every £5 spent, including VAT
Points are credited after the order is confirmed and payment is received
Bonus point promotions may be offered from time to time (e.g. sign-up bonus, product reviews, one-time offer points)

Exclusions:

Points are not eligible on:

Cancelled or refunded orders
Gift card purchases.

Redeeming Points

Points can be redeemed on future purchases at checkout
10 points = £1.00
Minimum redemption threshold: £5.00 worth of points
Points cannot be exchanged for cash or transferred to other accounts.

Point expiry

We have the right to expire points at any given time
Where possible, you will be notified by email before points expire.

Account management

Your point balance is visible in your account dashboard
It is the customer’s responsibility to ensure account and contact details are up to date.

Program Changes & Termination

skyVac reserves the right to change, suspend, or terminate the loyalty program at any time without notice
Any changes will be posted on this page and will take effect immediately upon publication.

Fraud, Misuse & Abuse

skyVac may suspend or terminate accounts that abuse the program (e.g, fraudulent purchases, point manipulation)
Points earned through abuse or error may be removed without notice.

Limitation of Liability

skyVac is not liable for any loss of points or damages arising from changes to / or termination of the program
Participation is at your own risk, and points hold no cash value.

Privacy

Your data is processed in accordance with our privacy policy
By participating in the program, you consent to receive emails about your points and relevant offers.

14. CLICK AND COLLECT

Eligibility & Availability

Service available at our skyVac HQ only – does not include dealer locations
Items subject to stock availability
Not applicable with the following: skyTower, Biocide, Gum Ranger range, 5kVa Generator

Ordering Process

Orders must be placed through the phone only

Collection Timeframe

Standard collection window (9 am-2:30 pm)
No same-day collection after 2:30 pm
Allow up to 2 hours for collection
Maximum period order will be held (4 days) before cancellation
Late collection may result in cancellation and refund.

Identification & Verification

Customer must present order confirmation email and valid photo ID upon collection

Payment Terms

Payment will be taken online at checkout
We do not offer pay on collection alternative
Refunds will be processed according to your standard refund policy.

Liability & Responsibility

The company is not liable for delays outside of its control (e.g., supplier delays, system outages)
Once collected, responsibility for the goods passes to the customer.

Changes to Service

skyVac reserves the right to amend, suspend, or withdraw the Click & Collect service at any time.

Collection Hours & Holiday Closures

Orders can only be collected during the store’s normal opening hours
The Click & Collect service is not available on bank holidays or during our Christmas closure period
Orders placed during these times will be processed on the next working day.
Service available Mon-Fri, 9 am-2:30 pm

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